Russian
Knowledge Base
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📉 Is it in stock?
The stock status on the website is kept up to date. If it says “in stock”, it is in stock. ;)
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🧳 Which case fits this kalimba?
Add the kalimba to your basket and open the basket page. Compatible cases and covers will be shown at the bottom.
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☎ Nobody called me after I ordered. Are you working?
We do not routinely call to reconfirm information you have already provided at checkout. You place the order; we dispatch it or hand it over in the shop. Simple. ;) If anything needs clarification, we will email you.
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🐌 How long does postal delivery take?
Ordinary post has no single fixed delivery time. It depends on changing factors such as transport schedules and the final delivery from your local post office. For example, if a train runs once a week, a parcel arriving on departure day can leave immediat...
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🐢 How long will delivery take?
It depends on the delivery method. You can find a general description here. For estimated delivery times, enter your region, city and postcode in the basket.
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🚚 How much does shipping cost?
Add the items you want to your basket and enter your region and postcode to see the shipping cost.
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🚀 How soon can I collect my order from your shop?
We do not need additional processing time: everything available to buy on the website is in the shop and is automatically reserved for you for 3 working days. Just check our opening hours and come in.
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🏪 Can I buy a kalimba in your shop without ordering first?
Yes.
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⏲ What time do you close?
Our opening hours are listed on the Contact page.
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📅 Which days are you open?
Our opening hours are listed on the Contact page.
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🏪 Why is shop collection missing from the basket?
Select Saint Petersburg in the “Region” field.
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🚴 Why is fast delivery within Saint Petersburg missing from the basket?
Select Saint Petersburg in the “Region” field.
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💰 How much does a kalimba cost?
Our catalogue lists all current kalimba prices. They range from around a thousand to tens of thousands of roubles, reflecting differences in instrument quality and in how the makers produce them.
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🏬 Can I collect my order from your shop instead of having it delivered?
Yes.
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✋ Can I return a kalimba?
Yes. You can return anything bought from our shop within 2 weeks of receiving it, without having to give a reason. If you have changed your mind or simply do not like it, the outward and return shipping costs are not refunded. The packaging and its conten...
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⏲ When will you dispatch my order?
See “Dispatch times” on the Shipping page. We also include this information in your order confirmation email. If the quoted delivery time includes dispatch time, you only need to consider the total. A 10-day delivery might be dispatched on the next day an...
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🏢 How do I choose a CDEK pickup point?
At checkout, enter the pickup point's address instead of your home address and put “ПВЗ:” (“pickup point”) before it. If you enter your home address, we will arrange delivery to the city's main pickup point. Once you receive the tracking number, you can c...
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💳 Can I pay by card in the shop?
No. Card payments are available only when ordering through the website.
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🔍 Where can I find my tracking number?
1. We send it to the email address you entered with your order. If you have not received any messages from the website, check your spam or promotions folders and search for mail from info@kalimbatorium.ru. 2. It is also shown in your account on the websit...
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🔢 Do you provide a parcel tracking number?
Yes, of course.
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